Return/Warranty Policy

Returns, Exchanges & Warranty at CBGuys.com

We want you to feel good about every part you buy from us. If something isn't right, here's exactly how returns, exchanges, and warranty claims work, so there are no surprises.

Can I Return It?

  • Request your return or exchange within 30 days of the ship date.
  • Approved returns may carry a restocking fee of up to 35%.
  • After 30 days, we can only accept a return if we've approved it in writing.
  • If a part has been used, installed, energized, or tested, we can't take it back.
  • Returns need to be unused, in original condition, and in the factory box.

Damaged or Missing Items

If your order shows up damaged or something's missing, let us know within TWO (2) business days of delivery. To get a damage claim started, send us:

  • Clear photos of the damaged product
  • Clear photos of every shipping box and all the packaging, showing all sides and any dents, punctures, or crushing
  • A photo of the shipping label
  • Your order number and a quick description of what happened

Hang on to all the boxes and packing material until your claim is settled. The carrier may want to inspect them.

Getting a freight (LTL) delivery? Look it over before you sign, and write any visible damage on the delivery receipt. Claims without photos of the shipping boxes and packaging may be denied.

Get a Return Authorization (RA) First

Every return needs a Return Authorization (RA) number from us before it ships. To get one:

Write the RA number clearly on the outside of the box and include a copy of your original invoice or receipt.

RA numbers are good for 15 days. Returns that arrive after that, or without a visible RA number, may be delayed or refused.

What We Need to Accept a Return

We may decline a return or exchange unless:

  • The product and packaging arrive undamaged and in like-new condition
  • All original parts, manuals, accessories, and inserts are included
  • The factory box is intact and included
  • The item is in the same condition we shipped it in

We won't turn down a return because of the manufacture date, cosmetic appearance, or normal packaging wear, as long as the product itself is new and unused.

Inspection & Refunds

Refunds go out after we receive, inspect, and (when needed) test the item.

  • Returns we approve outside the 30-day window may carry a restocking fee of up to 50%, or may not be returnable at all.
  • If a product has been energized or tested, it's no longer eligible for a refund.

Shipping Your Return

You're responsible for return shipping costs on non-warranty returns. Please use a trackable carrier. We aren't responsible for:

  • Lost packages
  • Damage caused by poor packaging

Pack it like you'd want to receive it. Wrap and cushion everything so it survives the trip. Returns that arrive damaged because of poor packaging may be rejected or charged a restocking fee of up to 35%, and we aren't responsible for damage that happens on the way back to us.

Ship returns prepaid, insured, and trackable to:
Circuit Breaker Guys - Returns
13401 W 43rd Dr, Suite 6
Golden, CO 80403

Non-Warranty Returns

For a non-warranty return, reach out first:

We have to issue an RA number before anything ships back. Returns without one won't be processed.

Hardware Kits

Keep hardware kits sealed, inner packaging included, until you're sure you need them. Opened hardware kits can't be returned.

Hammond Transformers

All Hammond Power Solutions transformers are Non-Cancellable and Non-Returnable (NCNR). They're built or processed to order per the manufacturer, so they can't be canceled or returned for any reason.

Cancellations

Need to cancel? No problem, as long as the order hasn't shipped yet. Once it ships it can't be canceled, but you can return it under the policy above.

CBGuys.com Warranty

Our Two-Year Warranty

Because CBGuys.com isn't an authorized distributor for surplus or discontinued stock, the original manufacturer's warranty may not apply to what you buy from us. That's why we back eligible products with our own CBGuys.com Two-Year Limited Warranty.

New & Surplus Products

  1. How long: Products on your sales order are covered against defects in material and workmanship for two (2) years from the invoice date ("Warranty Period"), as long as they're stored, installed, and operated under normal, intended conditions.
  2. Who backs it: This warranty comes from CBGuys.com, not the manufacturer. It's non-transferable unless we approve it in writing.
  3. Making a claim: Email [email protected] or call (855) 875-5050.
  4. RA required: Approved warranty claims need an RA number. We can't accept or process returns without one.
  5. Shipping costs: You're responsible for freight, expedited shipping, and rush fees on warranty returns.
  6. What we'll do: At our discretion, we'll repair or replace the defective product or part at no charge. If that isn't possible, we may issue a credit or refund for the original purchase price.
  7. Timing: Claims and returned products must reach us before the Warranty Period ends and reference your RA number.
  8. Limitation of liability: This warranty replaces all other warranties, express or implied. CBGuys.com disclaims any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Our liability is limited to the purchase price you paid. We are not responsible for incidental, consequential, or special damages, including lost profits or revenue.

CBGuys.com does not provide, source, install, or license firmware, and makes no representation about your rights to get or use firmware from the manufacturer or anyone else. You're responsible for following all applicable End-User License Agreements (EULAs) and software licensing terms.

Repaired Products

Items we repair may not carry a manufacturer repair warranty, so we cover them with our CBGuys.com Two-Year Repair Warranty:

  1. How long: Repaired components are covered against defects in materials and workmanship for two (2) years from the repair invoice date, with normal use.
  2. Who backs it: CBGuys.com only. It's non-transferable without our written approval.
  3. Making a claim: Use the email or phone number above.
  4. RA required: All repair warranty returns need an RA number. Items without one will be refused.
  5. Shipping costs: You're responsible for freight and expedited charges on warranty returns.
  6. What we'll do: At our discretion, we'll repair or replace the item at no cost. If neither works, we may issue a credit for the repair fee you paid.
  7. Deadline: Claims must be made, and the product returned, within the Warranty Period with your RA number.
  8. Exclusions: This doesn't cover products already serviced under a new or surplus product warranty claim.
  9. Limitation of liability: This warranty replaces all other warranties, express or implied. Our liability is limited to the amount you paid for the repair. We are not responsible for incidental, consequential, or indirect damages.

International Orders

All international orders are non-cancelable and non-refundable.